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Privacy Policy

Excel Hearing (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, including when you visit our website, make an enquiry, or book one of our training courses.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Excel Hearing is a UK-based training provider specialising in earwax removal training and related services.

If you have any questions about this policy or your data, you can contact us at:

2. What Information We Collect

We may collect and process the following types of personal data:

a. Information you provide directly

  • Name
  • Email address
  • Phone number
  • Address (where required for bookings or purchases)
  • Payment details (processed securely via third-party providers)
  • Course booking details
  • Any information provided via enquiry forms, emails, or calls

b. Information collected automatically

When you use our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Cookies and tracking data (see Section 9)

c. Communication data

  • Emails, messages, and call records
  • Feedback and survey responses

3. How We Use Your Information

We use your data to:

  • Process course bookings and payments
  • Communicate with you about your enquiry or booking
  • Provide course materials and post-training support
  • Send confirmations, reminders, and updates
  • Improve our training, services, and website
  • Provide customer support
  • Comply with legal and regulatory requirements

Marketing

With your consent, we may send:

  • Course updates
  • New dates and locations
  • Relevant offers or content

You can unsubscribe at any time.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual obligation – to deliver services you have booked
  • Legitimate interest – to improve our services and communicate with you
  • Consent – for marketing communications
  • Legal obligation – where required by law

5. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Payment processors (e.g. Stripe, Klarna)
  • Email and CRM systems
  • Website hosting providers
  • Marketing and advertising platforms (e.g. Meta, Google)

All third parties are required to handle your data securely and in line with UK GDPR.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encrypted systems
  • Access controls
  • Trusted third-party platforms

While we take reasonable steps to protect your data, no system is completely secure.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Course and booking data: for legal and business purposes
  • Marketing data: until you opt out
  • Financial records: as required by UK law

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise any of these rights, please contact us.

9. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website performance
  • Support marketing and advertising

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and you should review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: